Return Policy

Return and exchange of goods of proper or inadequate quality is carried out in accordance with the Law "On Protection of Consumer Rights".

Conditions for returning goods of good quality.

According to the law "On Protection of Consumer Rights", the buyer has the right to return or exchange a non-food product of proper quality for a similar one if the product did not satisfy him for some reason and if it has not been used and its presentation, consumer properties, seals, labels are preserved. Be sure to contact the manager by mail ukr@rukodelie.com.ua or by our phones.

Conditions for returning goods of inadequate quality.

If the buyer received a product of inadequate quality (marriage), he can return the product, exchange the product for a similar one without defects, or, as agreed, get a discount on the defective product. Send us a description of the problem and a photo of the marriage at ukr@rukodelie.com.ua.

According to the Law "On Protection of Consumer Rights",

the company may refuse to exchange and return goods of good quality to the consumer if they belong to the categories specified in the current List of non-food goods of good quality that cannot be returned or exchanged. Cut-off goods (fabric, canvas, ribbons) and goods made according to individual orders are not subject to return and exchange. According to the Resolution of the Cabinet of Ministers of Ukraine dated September 23, 1991 No. 216

Return times

Return or exchange of goods is possible within 14 days from the date of receipt of the goods from the carrier company.

Return shipping costs

The buyer (customer) pays the postage for the return of a good quality product.

The postage for the return of goods of inadequate quality or return due to an error of the store employees is paid by the store. We accept shipping returns WITHOUT COD. Refund conditions are described below.

A refund

The funds are returned no later than 7 days after the confirmation of the absence of the fact of violation of warranty obligations by the buyer.

Be sure to indicate the details of where to return the money.